Last Updated: 22 March 2025
Fannaan is an event discovery and ticketing platform.
How we handle your personal information is key to our transparent way of operating.
This document is the Fannaan Privacy Policy. It’s to tell you about the Personal Information we collect about you, how we might use or potentially share that Personal Information and inform you of your choices about the Personal Information you give us. It’s to give you confidence trusting that we protect your data with the utmost degree of security.
It’s important you read this document carefully before using the Fannaan website or engaging our services, to ensure you are fully up the curve on our commitment to protecting your privacy.
Privacy law is all about the rights you have that help you control what happens with the Personal Information you give.
Fannaan is the entity responsible for collecting and handling Personal Information in this Privacy Policy. For easy reference, Fannaan means:
We may also refer to Fannaan as “Us” or “We” throughout this document.
This Privacy Policy covers the services offered by Fannaan such as our website and ticketing platform.
It sets out how we collect, handle and use Personal Information from people who access our services, like:
This policy applies to Fannaan and to all persons who access our services, including all Website Visitor, Users, Artists, Event Organisers/Hosts and Attendees, all of whom from here will be referred to collectively as “You” or “Users”.
Please note that where Attendees engage with an event including buying tickets or registering for an event, Fannaan is processing their Personal Information on behalf of the named Event Organisers/Hosts and where the Event Organiser acts as the controller in connection with the event and where Fannaan is a processor.
Sometimes our services link to services run by other companies, like Facebook and Instagram. Those companies have their own privacy and cookies policies, so as a User, be mindful that we are not responsible for the Personal Information you give them. It will follow their rules, not ours.
Personal information is information which could identify you directly or indirectly. For example, this could be your name, phone number, email address, birthday, place of work, card information, device information and IP address or pictures taken during events (Personal Information).
There is also a special subcategory of Personal Information, called Sensitive Information or Special Category data, things such as health, race, ethnicity, gender, ability, sexuality, socio-economic information, beliefs or dietary preferences (Sensitive Information).
If you are simply browsing as a Website Visitor, we actually don’t ask for any Personal Information from you directly, but we will collect technical data consisting of your IP address, browser type and version, your device operating system and hardware version your URL and information about your browsing actions and session length on our website. Do also check out our cookies and tracking section below.
If you do get in touch with us on our live chat, emails, social applications, content or programs, we may need to ask your contact details. Likewise we collect your information from places outside Fannaan when you talk about us such as if you’ve mentioned us in a post or entered searches for us online.
We always ask for your name and email address, that way we are able to contact you regarding any updates to your event and help you efficiently manage your event. We’ll also ask you to provide your bank account number for your ticket sale payout if you’re running a paid event with us.
We’ll ask for your name and email address so you can benefit from receiving updates about happenings at Fannaan and alerts about Artists or Hosts you follow.
By following artists/hosts, you consent to us sending this material to you. Remember, if you change your mind, you can always “Opt Out” of all promotional emails by clicking “Unsubscribe” or email us to take you off our distribution list. We will also hold information about your stated contact preferences.
We’ll require your name, contact number and email address and for paid events, your card payment details*, so you can buy and receive tickets to a Fannaan event. Event Organisers will also need information about you to put on effective and inclusive events, this may also include requesting extra Personal and Sensitive Information.
If you are providing Personal Information to us on behalf of another Attendee (like buying a table for your friends, company or family), you’ve got to make sure you’ve got their consent. In doing so, you represent and warrant to us you’ve obtained the other Attendees’ consent to share their Personal Information with us.
* To keep your payment information secure, payment details you provide are encrypted using secure sockets layer (SSL) technology via our Payment Card Industry (PCI) compliant third party payment processing providers. Fannaan does not store credit card numbers ourselves.
Payments are made through a payment processing provider such as:
You will be providing credit or debit card information directly to such payment providers which operate secure servers to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to these third parties is not within our control and is subject to their own privacy policy and terms and conditions. For more information please see here:
Fannaan will only use your data to benefit you in your experience with us and we will always have a valid reason to use your Personal Information.
Reasons we use your Personal Information may include activities like:
We never share your Personal Information with others without your consent, other than in line with what this Privacy Policy says or when it’s legally fine and fits with your rights.
Every action at Fannaan is made with our Users in mind. We take our responsibility to protect your Personal Information seriously and design our services with utmost safety in mind.
We seek to comply with applicable Data Protection and Privacy Laws. We also maintain a Data Response Plan which clearly sets out how we respond to a data breach, including notifying relevant supervisory authorities and affected individuals where required. Some extra for experts:
We’ll only send you marketing emails about Fannaan if you’ve agreed to this. You can unsubscribe from the mailing list at any time.
Your Personal Information is only used for the purposes described in this Privacy Policy.
We will never use the Personal Information you give us to send you direct marketing unless you check the box on our website explicitly requesting it. We’ll only send you order confirmation emails with your tickets, these may contain general information about what we do.
We may use your Personal Information to share our journey, deliver important updates or announcements as we expand and grow, and directly market information about new releases as we further develop our products and services.
From us you can expect to get electronic marketing in the form of email, social media, direct mail or other electronic means.
We know you mightn’t actually want to hear from us any more! We absolutely respect that choice. It’s easy to unsubscribe from receiving communication from us, get in touch with us directly and we’ll remove you from our mailing lists.
Keep in mind, even if you unsubscribe with us, an Event Organiser may still contact you if we’ve shared your Personal Information with them prior to you opting out – just contact the Event Organiser directly to delete your details with them too.
We usually don’t keep your information for any longer than we need to, but we might keep it for longer if we need to fix an issue or keep records.
We will usually keep personal information:
We may keep your personal information for longer:
If you opt-in to marketing from us and later change your mind (or object to any other use of your personal information), we may keep a record of your opt-out or objection for longer so we can demonstrate we respect your preferences.
We may combine and anonymise customer contact and account information relevant to managing our customer relationship and the provision of user Platform access, and we may keep such anonymised information for longer.
You are in the driver’s seat of your data. You own and control your data. Privacy law is all about the way you control how your data is handled.
Some key rights worth making sure you know about:
Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time. We also take an extra step of making sure if you request access to your information, that we verify you are you, and not an imposter. This is a standard safety check in line with our push to protect your Personal Information from anybody else, so we may ask for proof of identity (and guardianship for children) for your request.
You can request to exercise the rights listed above at any time by contacting us.
If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority.
The ticketing platform and services provided by Fannaan are intended for use only by persons who are at least 18 years of age, although tickets purchased may relate to events aimed at a wider audience. Fannaan does not oversee or control the nature of the events hosted on our platform – regardless of the type of events, our Website, Event Pages and Ticketing Platform are intended for use by persons who are 18 years of age or older. By using our services, you confirm to us that you meet this requirement.
We keep this Privacy Policy up to date in line with global best practice, we do update it. Please refer back to check changes because they are effective once posted on our website. In using our services, you accept this Privacy Policy as it applies from time to time. We’ll always let you know if we make important changes. If you ever don’t agree to the changes, you can always stop using our services, delete your Event Organiser account or request we obfuscate your Personal Information. We’d be sorry to see you go!
Step One: We are genuinely curious to hear your feedback about your experience with Fannaan. If you have any feedback or suggestions about how we can service you better, or any complaints we’re all ears and reachable at these emails:
Step Two: You may also make a complaint to your local data privacy supervisory authority if you are dissatisfied with the outcome of a complaint investigation.
